Carefree Toland Pools Customer Testimonials

 
 
 
 

Lucia Family Testimonials

Dear Gary,

 

I just want to let you know how pleased I am with the work your Company did on our pool.  I heard horror stories on how bad pool contractors could be.  I found just the opposite; it started with your Designer, Gordon Johnson.  He was very professional and ‘down to earth’ on his approach; he did not have that high pitch sales approach.  All your subcontractors did an excellent job; for the most part all the work was done in a timely and neat manner.  As you know, Foster City has unique soil conditions that required prompt attention to avoid potential problems; I feel your Company went out of your way to complete that phase of the project before the rains came.

 

I want to especially thank and comment your Pool Scheduler, Terrie.  I jokingly referred to her as my “favorite pool scheduler”.  She did an outstanding job; in the age of customer service she was the best anybody could ask for.  Because of the nature of your business, you would expect some delays and setbacks.  Terrie would always keep me updated, either when contractors were coning out of it there was a reason why they could not make it.  If I had a problem or concern, she would look into it and always got back to me.  I feel she is a great asset to your office and a valuable member of your staff. 

 

Thank you for a job well done.  My family and I are looking forward to many years of enjoyment in our carefree pool.

 

Sincerely,

 

John Lucia

 

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